Frequently Asked Questions (FAQ)

Transporter Web Site Accounts

Contact the web site with the new information to enable them to update the account details.

Contact the web site to ensure that the correct details are used for logging in and that the user account is active.

Select the Forgotten Password link on the login screen of the web site. An SMS pin code will be forwarded to the user's registered cellphone number. Use this pin code to login by selecting the Login with One Time PIN (OTP) link on the login page and change the password.

Vehicle Registration and/or Maintenance

Registering of a vehicle is performed by the loading site as well as the updating of any vehicle documents and vehicle licenses.
Adding a new vehicle can be done on the web site, but acceptance will be pending once the loading site has accepted the registration.

Transporters can add and edit vehicle information and details on the web site to maintain the vehicle.
Transporters can upload vehicle documents from the web site.

The hire out of vehicles and drivers can only be done by the respective owner/employee of such.

Orders

When an order is not visible on the Internet, the transporter can verify if the order was cancelled by selecting the cancelled orders under the orders menu. If the order is not visible under the cancelled orders menu item and not appearing under the scheduled orders, the transporter can contact the loading site for confirmation if the order has been cancelled.

If the order cannot be traced from the loading site, then no order has been received and the order scheduler or marketer needs to be contacted regarding the order. Renaissance Software Engineering / Silog / Secunda will not be able to make the order visible if no information was received.

The Loading site will be able to check if the order was created for the correct transporter and whether the order is still valid (expiry date) as well as the order's availability for loading. If all of the above criteria was met and the order is still not visible or is unavailable on the web site, Renaissance Software Engineering can then be contacted.

These are orders that were available for scheduling that a barcode was created for and now are not visible.

This can be due to the fact that the barcode was inspected on site. With an inspection and/or access granted to a loading site, the order will be marked as not available for loading and will not be available for booking of a barcode.
If any of the above situations were true, the order can be made available for loading on the discretion of the shift supervisors at the site. Renaissance Software Engineering is not allowed to make any orders available for loading when it is marked as not available.

Barcode Cancellations and/or Amendments

Registered and maintained vehicles as well as drivers with up to date documentation and licenses accepted by SASOL are required for the booking and creation of barcodes.

When a barcode is cancelled after the barcode has checked in at the loading site, the order together with the time slot will be unavailable. When cancelling a barcode, the original booked time slot becomes available for the next in line barcode created for that product.

Barcodes can be amended and changed if the vehicle or driver needs to be changed for the order by selecting the Change option in the Authorization page, without losing the original booking and/or time slot.

Select the Forgotten Password link on the login screen of the web site. An SMS pin code will be forwarded to the user's registered cellphone number. Use this pin code to login by selecting the Login with One Time PIN (OTP) link on the login page and change the password.